Luxe Advantage LLC — Where Luxury Meets Value
Effective: · Last updated: April 1, 2025

Terms & Conditions

PLEASE READ: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 15). YOU CAN OPT OUT WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.

Table of Contents

1) Acceptance of Terms

Welcome to Luxe Advantage LLC (“Luxe Advantage,” “we,” “us,” or “our”). These Terms govern your access to and use of our website (luxeadvantagellc.com), products, and services (collectively, the “Services”). By accessing or using the Services, placing an order, or clicking accept, you agree to these Terms and our Privacy Policy.

2) Eligibility & Accounts

  • You must be at least the age of majority in your jurisdiction (18 in most U.S. states).
  • You are responsible for safeguarding your account credentials and for all activities under your account.
  • We may refuse, suspend, or terminate accounts for suspected fraud, abuse, or non-compliance.

3) Offers, Pricing, & Availability

  • All prices, descriptions, and availability are subject to change without notice. We make reasonable efforts to display accurate information but do not warrant it is error-free.
  • We reserve the right to correct errors (including pricing, typographical, and availability errors) and to cancel any affected orders, with a refund of any amounts paid.
  • We may limit or cancel quantities purchased per person, per household, or per order to prevent abuse or resale.
  • Images are illustrative; actual packaging or appearance may vary (e.g., manufacturer updates).

4) Orders, Acceptance, & Cancellations

  • Your order is an offer to buy. We accept only when we dispatch the item(s) or otherwise confirm acceptance.
  • We may cancel any order (and refund you) if we suspect fraud, pricing/stock errors, policy violations, or legal/compliance reasons.
  • Pre-orders/backorders ship when available; estimated dates are not guarantees.
  • We reserve the right to refuse orders that appear to be placed by dealers, resellers, or distributors without written approval.

5) Payments, Taxes & Chargebacks

  • You authorize us and our processors to charge your payment method for the order total, including taxes, shipping, and applicable fees. Taxes are based on the destination address and current rates.
  • By placing an order you represent you are authorized to use the payment method and that the information is accurate.
  • Chargebacks & fraud: Please contact us first to resolve any issue. We investigate chargebacks and may share relevant data with processors and authorities, and may suspend accounts where abuse is detected.

6) Shipping, Risk of Loss & Title

  • Shipping and delivery dates are estimates only and not guarantees. Carrier delays (e.g., weather, volume, address issues) are beyond our control.
  • Risk of loss passes to you upon our delivery of items to the carrier. Title passes upon receipt by you or payment in full, whichever is later, unless otherwise required by law.
  • Signature confirmation may be used for higher-value orders. Ensure accurate shipping details; we are not responsible for non-delivery due to incorrect addresses.

7) Returns, Refunds & RMAs

  • Unless a product page states otherwise, unopened/unused items may be returned within 30 days of delivery in original packaging with all accessories.
  • Contact us for an RMA (Return Merchandise Authorization) before sending anything back; unauthorized returns may be refused.
  • For safety/hygiene or consumables, returns may be limited or not accepted once opened.
  • Refunds are issued to the original payment method after inspection; shipping charges are typically non-refundable unless we made an error. You are responsible for return shipping unless the return is due to our error or a warranty issue.
  • Damage/shortage must be reported within 7 days of delivery with photos of packaging and contents.

8) Subscriptions & Recurring Billing (if offered)

  • If you enroll in a subscription, you authorize recurring charges at the then-current price and frequency until you cancel.
  • You can cancel any time before the next renewal cut-off shown in your account/email. Partial periods are not prorated unless required by law.

9) Promotions, Coupons & Gift Cards

  • Promotions/coupons may have conditions (minimums, product or time limits) and are void where prohibited.
  • Promotions cannot be combined unless expressly stated. We may modify or end any promotion at any time.
  • Store credits and gift cards are not reloadable, not redeemable for cash (except as required by law), and we are not responsible for loss or theft.

10) Marketplace Purchases

If you purchase our products through a third-party marketplace (e.g., Amazon), that marketplace’s terms, policies, and dispute procedures may apply to your order in addition to these Terms. In case of conflict, marketplace terms typically control that transaction.

11) Acceptable Use & Prohibited Conduct

  • No unlawful, infringing, harmful, deceptive, or abusive activity.
  • No interference with the site’s operation, security, or networks; no attempts to bypass technical protections.
  • No automated scraping, crawling, or harvesting without our written permission.
  • No use for resale or commercial distribution without our written consent (except authorized resellers).
  • No misrepresentation of affiliation or impersonation of others.

12) Intellectual Property; License; DMCA

  • All content on the Services (logos, text, graphics, photos, videos, code) is owned by or licensed to Luxe Advantage and is protected by IP laws.
  • We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use.
  • DMCA Notices: If you believe content infringes your copyright, send a notice to info@luxeadvantagellc.com with: (i) your contact info; (ii) identification of the work and allegedly infringing material (URL); (iii) your good-faith statement; (iv) statement under penalty of perjury of accuracy and authority; and (v) your signature. Counter-notices may be submitted per 17 U.S.C. §512.

14) Compliance, Export & Sanctions

You agree to comply with all applicable laws, including export controls and economic sanctions. You represent you are not located in, or a resident of, any embargoed country and are not a prohibited party under applicable sanctions laws.

15) Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ CAREFULLY. Except for small-claims court and certain IP claims, you and Luxe Advantage agree to resolve all disputes through binding individual arbitration, and you waive the right to a jury trial and to participate in a class action.

15.1 Covered Disputes

Any claim or dispute between you and us relating to or arising from the Services or these Terms (“Dispute”) will be resolved by binding arbitration, except you may bring individual claims in small-claims court with jurisdiction, and either party may seek injunctive relief for IP misuse.

15.2 Rules & Forum

Arbitration will be administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules. The arbitrator will apply Massachusetts law. Hearings may be by video or in Hampden County, Massachusetts, unless you prefer your county of residence. The AAA rules are available at adr.org.

15.3 Fees & Costs

AAA consumer filing fees apply; we will pay our share as required by the rules. The arbitrator may award fees/costs as permitted by law.

15.4 Individual Relief Only; No Class Actions

Arbitration may proceed only on an individual basis. The arbitrator may not consolidate claims or preside over a representative/class proceeding.

15.5 Severability

If the class-action waiver is found unenforceable, this arbitration provision is void as to that Dispute, and the Dispute will proceed in court.

15.6 30-Day Opt-Out

You may opt out of arbitration within 30 days after first accepting these Terms by submitting our Arbitration Opt-Out Form or emailing info@luxeadvantagellc.com with your name, contact information, and a clear statement that you opt out of the arbitration agreement.

16) Disclaimers

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation or that defects will be corrected. Your statutory rights are not affected where they cannot be waived.

17) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUXE ADVANTAGE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) OR SERVICE(S) AT ISSUE IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

Some jurisdictions do not allow certain limitations; in such cases, the limitations will apply to the maximum extent permitted.

18) Indemnification

You agree to defend, indemnify, and hold harmless Luxe Advantage and its personnel from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your violation of these Terms, or your violation of law or third-party rights.

19) Force Majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, supply chain issues, war, terrorism, civil disturbances, government actions, utility failures, or internet outages.

20) Electronic Communications & Notices

By using the Services, you consent to receive communications from us electronically (email, SMS per your opt-in, on-site notices). Notices are effective when sent to the contact information you provide. For SMS terms, see our Privacy Policy. We honor Global Privacy Control (GPC) signals as described in our Cookie/Privacy disclosures.

21) Changes to the Terms

We may update these Terms by posting a revised version with an updated effective date. If we make material changes, we will take additional steps as required by law. Your continued use after changes become effective constitutes acceptance.

22) General (Governing Law, Severability, Survival)

  • Governing Law & Venue: Massachusetts law governs these Terms, without regard to conflicts principles. Subject to Section 15 (arbitration), the exclusive venue is the state or federal courts located in Massachusetts, and you consent to jurisdiction there.
  • Severability: If any provision is unlawful or unenforceable, it will be deemed modified to the minimum extent necessary or severed, and the remainder will continue in full force.
  • Waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, merger, or sale of assets.
  • Entire Agreement: These Terms plus any order-specific terms and our Privacy Policy constitute the entire agreement regarding the Services.
  • Survival: Sections that by nature should survive (e.g., payments, returns, IP, disclaimers, limitation of liability, indemnity, arbitration) will survive termination.

23) Contact